FAQ Contact Us

Viking sells to a network of carefully selected local retailers and is only distributed in the states of Indiana, Illinois, Michigan, Ohio, and Wisconsin. Viking supports these retailers with information and training on Viking products to help assure you a positive buying experience. Your choice of flooring is an investment that will add substantial value to your home, but only if it is properly selected, installed, and maintained. Your local flooring retailer is your best source for these services, as well as service and support after the sale. Only your Viking dealer can provide you the professional sales, service, and warranty support Viking Flooring requires.

Viking does not sell our products direct to the public or via our website. Viking does not sell directly to anyone whose primary sales outlet is the internet. We do not recommend buying Viking products over the internet as it is difficult to be sure you are receiving the product and service you expect, and we will not be able to resolve any issues you may experience.

Clean your floors regularly following the recommendations provided on the installation and warranty page for your product. Do not use waxes, oils, oil soaps, or petroleum-based cleaners under any circumstances. Avoid store bought cleaners; purchase cleaning products appropriate for your floor from the dealer you purchased your flooring from.

When it becomes necessary to refinish the floor, we recommend consulting the store where you purchased your flooring or a qualified hardwood flooring sand and finish contractor.

Did you know your hardwood flooring is highly susceptible to moisture? That is why it is of the utmost importance to keep your home environment stable to avoid the common moisture issues such as cupping, splitting/cracking, gapping, etc. Keep your floors from becoming too dry or too wet by keeping the relative humidity within a range of 35 - 55% and maintain an interior temperature between 55°F and 75°F.

Viking Flooring wants every customer to be happy and satisfied with their purchase. If there are claims or questions, or in the event that you are not totally satisfied with your floor, contact the retailer where you purchased the floor first. The retailer, if unable to resolve your claim, will contact Viking Flooring. If you are unable to contact the retailer where you purchased your floor, you may contact Viking Flooring in writing at the following address:

Attn: Claims Dept.
Viking Flooring
1013 Orchard St
Ferndale, MI 48220