Viking sells to a network of carefully selected
local retailers and is only distributed in the states of Indiana,
Illinois, Michigan, Ohio, and Wisconsin. Viking supports these
retailers with information and training on Viking products to help
assure you a positive buying experience. Your choice of flooring
is an investment that will add substantial value to your home, but
only if it is properly selected, installed, and maintained. Your
local flooring retailer is your best source for these services,
as well as service and support after the sale. Only your Viking
dealer can provide you the professional sales, service, and warranty
support Viking Flooring requires.
Viking does not sell our products direct to
the public or via our website. Viking does not sell directly to
anyone whose primary sales outlet is the internet. We do not recommend
buying Viking products over the internet as it is difficult to be
sure you are receiving the product and service you expect, and we
will not be able to resolve any issues you may experience.
Clean your floors regularly with Viking Premium
Floor Cleaner only or equivalent floor cleaner approved for use
on urethane finishes. Do not use waxes, oils, oil soaps, or petroleum-based
cleaners under any circumstances. Avoid store bought cleaners; purchase
cleaning products appropriate for your hardwood floor from the store
you purchased your flooring from. Never use a steam cleaner / wet
mop on your floors!
When it becomes necessary to refinish the floor, we recommend consulting
the store where you purchased your flooring or a qualified hardwood
flooring sand and finish contractor.
Did you know your hardwood flooring is highly
susceptible to moisture? That is why it is of the utmost importance
to keep your home environment stable to avoid the common moisture
issues such as cupping, splitting/cracking, gapping, etc. Keep your
floors from becoming too dry or too wet by keeping the relative
humidity within a range of 35 - 55% and maintain an interior temperature
between 55°F and 75°F.
Viking Flooring wants every customer to be
happy and satisfied with their purchase. If there are claims or
questions, or in the event that you are not totally satisfied with
your floor, contact the retailer where you purchased the floor first.
The retailer, if unable to resolve your claim, will contact Viking
Flooring. If you are unable to contact the retailer where you purchased
your floor, you may contact Viking Flooring in writing at the following
address:
Attn: Claims Dept.
Viking Flooring
1013 Orchard St
Ferndale, MI 48220
If you are unable to find the answer to your question either from the
above frequently asked questions or the retailer where you purchased
your Viking flooring, please contact us with your question below.