Installation & Warranty Our Committment

Our Warranties

Big Sky Engineered Wood Flooring - Limited Residential Warranty

Viking Flooring Responsibilities:

Viking Flooring's warranty commitment is to provide quality hardwood flooring that is free from manufacturing defects for the lifetime of the product. Viking Flooring warrants to the original purchaser that, under normal residential conditions and with proper maintenance as described in Viking floor care instructions, the surface wear layer on Big Sky Engineered Wood Flooring will not wear through to bare wood over an area consisting of 5% or more of the total installed area, or separate from the wood for a period of 50 years from the original date of purchase.

Viking Flooring further warrants that, under normal Light Commercial conditions and with proper maintenance as described in Viking floor care instructions, the surface wear layer on Big Sky Engineered Wood Flooring will not wear through to bare wood over an area consisting of 5% or more of the total installed area, or separate from the wood for a period of 3 years from the original date of purchase.

Wear through is defined as exposing bare wood. Light Commercial areas are defined as approved, interior, non-industrial applications without immediate access to street traffic, with light to moderate traffic and infrequent liquid spills, and do not include food preparation, food service or public dining areas, areas where people form lines such as in front of cash registers, areas where furniture is frequently moved such as auditoriums, or high traffic areas such as classrooms and near elevator doors. Light commercial applications must be approved before installation in writing by Viking Flooring for the light commercial warranty to be valid. This warranty may not be transferred or reassigned from original purchaser.

Gloss reduction is not considered wear through and is not covered under this warranty. These warranties are given only to the original retail purchaser of the flooring. No warranties are transferable. Viking Flooring reserves the right to verify and inspect any and all warranty claims. Warranty claims may be investigated and inspected by company personnel and/or NWFA Certified Hardwood Flooring Inspectors at our option. Some defect claims may require the removal of samples for analysis. Responsibility for replacement costs of materials will be determined after cause and analysis is made. Viking Flooring will repair and/or replace any material deemed defective at our option.

Customer Responsibilities:
  • Customer must retain the original sales receipt.
  • Customer must follow the installation instructions provided.
  • Customer must follow proper maintenance and floor care procedures, using proper maintenance and floor care products, as described under floor care.
  • Hardwood flooring is a natural product. Wood expands and contracts according to humidity and moisture conditions. It is very important that the job site be thoroughly acclimated to a controlled environment before it any flooring is installed.
Installer Responsibilities: INSTALLATION CONSTITUTES ACCEPTANCE
  • Carefully follow the flooring installation Instructions.
  • Verify that installation and/or site conditions are adequate for the installation and ensure that humidity and temperature conditions are maintained before and during acclimation and installation.
  • Verify that the subfloor is clean, dry, flat, and structurally sound per the requirements listed in the installation instructions.
  • Verify that the flooring has been properly acclimated to temperature.
  • Check the flooring for manufacturing defects and/or visible damage. The installer is the final grader of the flooring product. Installation of a floor is considered acceptance of the floor by the installer for color, grade, milling and finish. Once installed the product is not warranted for any claims regarding appearance. Verify prior to installation that any hardwood flooring that will be installed has been manufactured within acceptable tolerances and is visually satisfactory to the end user. When in doubt, do not install. It is the installer's responsibility to stop the installation within 100 SF or 10% of the flooring boxes opened, whichever is less.
Warranty Disclaimers - Things not covered by this warranty:
  • This warranty excludes scratches, damage due to regular use, misuse, negligence, accidents, indentation due to shoe heels, damage from sand, pebbles or other abrasives, debris, pets, insects, construction traffic, or failure to maintain the floor as required
  • Failure to follow these written installation instructions
  • Gloss reduction is not considered surface wear and is not covered under this warranty
  • Lack of proper maintenance and/or lack of use of approved maintenance products, insufficient felt pad use on bottom of furniture, appliances and other household items
  • Misuse or improper alterations of the original manufactured product
  • Flooring installed in full bathrooms with a shower or tub
  • Damage caused by fire, water, flooding and other natural disasters and/or Acts of God
  • Damage caused by negligence, accidents, misuse or abuse
  • Damage caused by vacuum cleaner beater bar or hard heads
  • Damage caused by appliances, furniture, and casters
  • Damage caused by cutting from sharp objects
  • Color, shade, or texture variations between samples, printed color photography, website photography or replacement flooring and original flooring material
  • Changes in color due to exposure to air, sunlight and age
  • Noises (squeaks, etc.)
  • Naturally occurring wood characteristics such as variation in grain, mineral streaks, and knots
  • Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials and fasteners including but not limited to uneven subfloor surfaces, floor deflection, voids in the subfloor, or excessive moisture in the subfloor
  • Natural expansion and contraction resulting in separation between boards or damage caused by excessive high or low humidity
  • Cracks or separations between the flooring boards caused by expansion and contraction due to seasonal changes
  • Cupping or crowning in the flooring boards due to excessive moisture or low humidity
  • Products sold "As-Is"
  • Construction or installation related damage
  • Damage or excessive moisture content due to storage, transportation and installation is not covered under this warranty.
  • Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including but not limited to broken or leaking water pipes, flooding, wet mopping spills or weather conditions
  • Installation defects including installations made in violation of applicable state or local housing or building codes, or contrary to the installation instructions for this product
Color Disclaimer:

There are color and pattern variations in all wood. This is characteristic of a living tree. All wood will go through natural color changes from the effects of oxidation and ultraviolet light. This is not a product defect and is not covered by the warranty. The patterns and color variations created in a living tree are representative of nature - never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, variations in grain, shade and color, are not considered defects. A newly installed floor will vary from samples or pictures shown - this variation is not covered by our warranty. Species, age, character and exposure to sunlight may cause new or replacement flooring not to match existing flooring or samples. All wood flooring will undergo natural color changes due to the effects of sunlight and/or ultraviolet light and these changes are not covered by our warranty.

Radiant Heat:

When the appropriate installation instructions are followed Big Sky Engineered Wood Flooring is approved over radiant heat as long as all of the requirements and installation instructions in the "Radiant Heat Systems" section of the Installation Instructions are fully met. NOTE: in wood flooring installations over radiant heat, moderate surface checking, cracking (especially at the ends of boards and around knots), shrinkage, gapping between planks, and slight cupping are all to be expected and do not constitute a product defect.

Warranty Exclusions:

It is the responsibility of the installer to inspect the flooring for manufacturing defects and/or visible damage prior to installation. Viking Flooring accepts no responsibility for liabilities, claims, or expenses, including labor costs, where flooring with visible defects has been installed. No retailers, sales representatives or employees have the authority to alter the obligations, limitations, or exclusions of this warranty. Viking Flooring excludes and will not be liable for or pay incidental, consequential or special damages under any warranties. This means any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. These limited warranties constitute the only express warranties for the product purchased. To the extent permitted by law and for all non-consumer products, all warranties other than Viking Flooring limited warranties express or implied, including any warranty for merchantability or fitness for a particular purpose, are disclaimed. If any implied warranty arises under state law, any and all implied warranties (including any warranty of merchantability and fitness for a particular purpose) are limited in duration to the duration of this written warranty, to the extent allowed by law. Some jurisdictions do not allow exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply. These warranties give the customer specific legal rights, and the customer may also have other rights that vary from jurisdiction to jurisdiction.

Viking Flooring wants every customer to be happy and satisfied with their purchase. If there are claims or questions, or in the event that you are not totally satisfied with your floor, contact the retailer where you purchased the floor first. The retailer, if unable to resolve your claim, will contact Viking Flooring. If you are unable to contact the retailer where you purchased your floor, you may contact Viking Flooring in writing at the following address:

Attn: Claims Dept.
Viking Flooring
1013 Orchard St.
Ferndale, MI 48220

Peregrine Collection - Limited Residential Warranty

25 Year Finish Warranty:

Viking Hardwood Flooring warrants to the original purchaser that its surface wear layer will not wear through or separate from the wood under normal residential conditions for 25 years from the original date of purchase. Wear through is defined as exposing bare wood.

Commercial Warranty

Contact your Viking dealer for commercial warranty information.

Limited Lifetime Warranty

Viking Hardwood Flooring warrants that our hardwood flooring is free from manufacturing defects and will remain free from manufacturing defects for as long as the original purchaser owns the home. Viking Hardwood Flooring warrants their products against all milling and processing defects as long as the flooring is installed in compliance with NOFMA and NWFA wood flooring installation instructions.

Installer Responsibilities

It is the installer' responsibility to inspect flooring products before installation. The installer is the final grader of the flooring product. Installation of an inspected floor is considered acceptance of the floor - color, grading, milling, and finish - by the flooring installer. Manufacturing defects and waste are not to exceed five (5%) percent of total square footage purchased, in compliance with industry standards. Damage or excessive moisture content due to storage, transportation and installation is not covered under this warranty.

Warranty Exclusions

The patterns and color variations created in a living tree are representative of nature - never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, variations in grain, shade and color, are not considered defects. A newly installed floor will vary from samples or pictures shown - this variation is not covered by our warranty. Species, age, character and exposure to sunlight may cause new or replacement flooring not to match existing flooring or samples. All wood flooring will undergo natural color changes due to the effects of sunlight and/or ultraviolet light and these changes are not covered by our warranty. Because hardwood flooring is a natural product, it will expand and contract due to seasonal moisture level changes. Cupping and cracks between boards is caused by excessive environmental moisture change that can be controlled by the owner; and therefore, is not covered by this warranty. Area rugs and walk off mats should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.

This warranty excludes indentations, scratches or damages caused by regular use, misuse, negligence, accidents, fire, erosion, insects, pets, spiked or high heel shoes, pebbles, sand or other abrasive debris. Failure to follow manufacturer's specific written installation instructions, lack of or improper maintenance, insufficient felt pad protection on bottom of furniture, misuse or improper alterations of the original manufactured product, damage due to water and/or moisture, including, but not limited to, damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters, are all excluded from this warranty.

Gloss reduction is not considered surface wear; therefore it is not covered under this warranty.

This writing is the complete and exclusive statement of the warranty, and is in lieu of all other expressed and/or statutory warranties. Viking Hardwood Flooring assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion of limitation of incidental or consequential damages, so this exclusion does not apply to those states. This warranty gives you specific legal rights and you may have other rights as they vary from state to state.

Claims Information

To file a claim, first contact the Viking Hardwood Flooring retailer where the original purchase was made. The retailer, if unable to resolve the claim, will contact Viking Hardwood Flooring. If unable to contact the retailer, you may contact Viking Hardwood Flooring, Claims Department: 1013 Orchard St., Ferndale, MI 48220. Claims must be filed within the warranty period. The original sales receipt verifying the product and date of purchase is required. Viking Hardwood Flooring, or its representative, reserves the right to inspect the floor and remove samples for technical analysis.

Viking Hardwood Flooring, at its sole option, to the original purchaser, will repair, refinish or replace at no cost to the owner the same product or another product of equal value any portion of flooring that fails with respect to the provisions of these warranties. Viking Hardwood Floors warranties are nontransferable. Written consent from Viking Hardwood Flooring is mandatory before any warranty repair or replacement work may be done.

Hearth Collection - Limited Residential Warranty

25 Year Finish Warranty:

Viking Hardwood Flooring warrants to the original purchaser that its surface wear layer will not wear through or separate from the wood under normal residential conditions for 25 years from the original date of purchase. Wear through is defined as exposing bare wood.

Commercial Warranty

Contact your Viking dealer for commercial warranty information.

Limited Lifetime Warranty

Viking Hardwood Flooring warrants that our hardwood flooring is free from manufacturing defects and will remain free from manufacturing defects for as long as the original purchaser owns the home. Viking Hardwood Flooring warrants their products against all milling and processing defects as long as the flooring is installed in compliance with NOFMA and NWFA wood flooring installation instructions.

Installer Responsibilities

It is the installers' responsibility to inspect flooring products before installation. The installer is the final grader of the flooring product. Installation of an inspected floor is considered acceptance of the floor - color, grading, milling, and finish - by the flooring installer. Manufacturing defects and waste are not to exceed five (5%) percent of total square footage purchased, in compliance with industry standards. Damage or excessive moisture content due to storage, transportation and installation is not covered under this warranty.

Warranty Exclusions

The patterns and color variations created in a living tree are representative of nature - never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, variations in grain, shade and color, are not considered defects. A newly installed floor will vary from samples or pictures shown - this variation is not covered by our warranty. Species, age, character and exposure to sunlight may cause new or replacement flooring not to match existing flooring or samples. All wood flooring will undergo natural color changes due to the effects of sunlight and/or ultraviolet light and these changes are not covered by our warranty. Because hardwood flooring is a natural product, it will expand and contract due to seasonal moisture level changes. Cupping and cracks between boards is caused by excessive environmental moisture change that can be controlled by the owner; and therefore, is not covered by this warranty. Area rugs and walk off mats should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.

This warranty excludes indentations, scratches or damages caused by regular use, misuse, negligence, accidents, fire, erosion, insects, pets, spiked or high heel shoes, pebbles, sand or other abrasive debris. Failure to follow manufacturer's specific written installation instructions, lack of or improper maintenance, insufficient felt pad protection on bottom of furniture, misuse or improper alterations of the original manufactured product, damage due to water and/or moisture, including, but not limited to, damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters, are all excluded from this warranty.

Gloss reduction is not considered surface wear; therefore it is not covered under this warranty.

This writing is the complete and exclusive statement of the warranty, and is in lieu of all other expressed and/or statutory warranties. Viking Hardwood Flooring assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion of limitation of incidental or consequential damages, so this exclusion does not apply to those states. This warranty gives you specific legal rights and you may have other rights as they vary from state to state.

Claims Information

To file a claim, first contact the Viking Hardwood Flooring retailer where the original purchase was made. The retailer, if unable to resolve the claim, will contact Viking Hardwood Flooring. If unable to contact the retailer, you may contact Viking Hardwood Flooring, Claims Department: 1013 Orchard St., Ferndale, MI 48220. Claims must be filed within the warranty period. The original sales receipt verifying the product and date of purchase is required. Viking Hardwood Flooring, or its representative, reserves the right to inspect the floor and remove samples for technical analysis.

Viking Hardwood Flooring, at its sole option, to the original purchaser, will repair, refinish or replace at no cost to the owner the same product or another product of equal value any portion of flooring that fails with respect to the provisions of these warranties. Viking Hardwood Floors warranties are nontransferable. Written consent from Viking Hardwood Flooring is mandatory before any warranty repair or replacement work may be done.

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